Complaints

If you feel that Te Pū Harakeke's services or conduct have been unsatisfactory or inappropriate, we welcome you to make a complaint.

• We will make reasonable efforts to resolve concerns or complaints informally in the first instance, ensuring that we act in a way that upholds the mana of all parties.
• Any member group, person or agency who makes a complaint will continue to be welcome at Te Pū Harakeke and will continue to receive our full services.
• All complaints will be treated in confidence and the privacy of individuals/organisations maintained.

Making a complaint

Any individual or group wanting to make a complaint can This email address is being protected from spambots. You need JavaScript enabled to view it. or write to the manager. If the complaint is concerning the manager, the individual or group can write directly to the chairperson or drop a written complaint into the Te Pū Harakeke office, and we will ensure this is passed on to the chairperson promptly.

Read our full complaints policy here.

Privacy

We collect the following personal information in order to provide services or funding to you or your community organisation:

• Full name
• Contact information
• Interactions with us
• Employer or involvement with community organisations

This information is accessible to our staff, and with your express permission only, shared on occasion with third party professional services (e.g a lawyer or accountant) in order to assist organisations to resolve issues.

Providing some information is optional however, if you choose not to provide requested information, we may be limited in the services we are able to provide you and your organisation.

Individuals and organisations have the right to ask for a copy of any personal information we hold about them, and request that any identified errors are corrected. Email This email address is being protected from spambots. You need JavaScript enabled to view it., call 06 354 3809, or visit 77 King Street, Palmerston North 4410 if you or your organisation require the above.

 Read our full privacy policy here.