Complaints
If you feel that our service or conduct has been inappropriate or unsatisfactory, Te Pū Harakeke welcomes you to make a complaint.
- We will make reasonable efforts to resolve concerns or complaints informally in the first instance, ensuring that they act in a way that upholds the mana of all parties.
- Any member group, person or agency who makes a complaint will always continue to be welcome at Te Pū Harakeke and will continue to receive our full services.
- All complaints will be treated in confidence and privacy of individuals/organisations will be maintained.
Making a complaint
Any person or group wanting to make a complaint can write to the manager
Read our full complaints policy here.
Privacy
We collect personal information from you, including your:
- name
- contact information
- interactions with us
- Employer or involvement with community organisations
We collect your personal information in order to provide services or funding to you or your community organisation. Besides our staff, we sometimes share this information with third party professional services (eg a lawyer or accountant) in order to assist organisations to resolve issues, but only with your express permission.
Providing some information is optional, however if you choose not to enter requested information, we may be unable to provide services to you.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at
Read our full privacy policy here.